Contact

Before contacting support please visit the Frequently Asked Questions and Samples pages. If you want to report a bug, please take a look at our bug report  page before submitting your mail. If you want to write a mail to one of the addresses listed below, please add the following suffixes '@' and 'dtrt.com'  (sorry, we try hard to keep automated snoops and spammers out)

You can reach our product support by clicking here - this will open a pre-addressed email message, or by sending an email to the following address:   Support_Dept Please be sure to include the following information:

1.	If you are a registered user of a dtrt product, your customer ID or order ID  (support for evaluations / presales is offered on an as available basis)
2.	A detailed description of your problem
3.	An exact error message if applicable
4.	Specifics of your development environment (.NET Framework, VS.NET version number, development language, etc.)

For questions regarding sales and pricing issues click here or write to:   Sales_Dept

For questions regarding licensing issues click here or write to:   License_Dept

For questions regarding this website click here or write to:   Webmaster02

Our phone number is:

+41 56 640 0361

The phone number is for administrative use only. The best way to contact us is by email. We do NOT respond to support requests by phone, so please send us a mail as indicated above.

Please keep in mind that we observe usual business hours. Response to your requests (email, mail or phone) can take some time due to time zone differences (Bremgarten is located in the middle European time zone) and weekends or local and public holidays.

Do NOT send us your password in your mail. dtrt staff NEVER asks for your password.