Contact
Before contacting support please visit the Frequently Asked Questions and Samples
pages. If you want to report a bug, please take a look at our
bug report page
before submitting your mail. If you want to write a mail to one of the
addresses listed below, please add the following suffixes '@'
and 'dtrt.com'
(sorry, we try hard to keep automated snoops and spammers out)
You can reach our product support by clicking
here - this will open a pre-addressed email message, or by sending an
email to the following address: Support_Dept Please
be sure to include the following information:
| 1. |
If you are a registered user of a dtrt product, your customer ID or order
ID (support for evaluations / presales is offered on an as available
basis) |
| 2. |
A detailed description of your problem |
| 3. |
An exact error message if applicable |
| 4. |
Specifics of your development environment (.NET Framework, VS.NET version
number, development language, etc.) |
For questions regarding sales and pricing issues click
here or write to: Sales_Dept
For questions regarding licensing issues click
here or write to: License_Dept
For questions regarding this website click
here or write to: Webmaster02
Our address is:
|
dtrt ag |
|
Itenhardstrasse 48 |
|
PO Box 750 |
|
5620 Bremgarten AG |
|
Switzerland |
Our phone number is:
The phone number is for administrative use only. The best way to contact us is
by email. We do NOT respond to support requests by phone, so please send us a
mail as indicated above.
Please keep in mind that we observe usual business hours. Response to your
requests (email, mail or phone) can take some time due to time zone differences
(Bremgarten is located in the middle European time zone) and weekends or local
and public holidays.
Do NOT send us your password in your mail. dtrt staff NEVER asks for your
password.
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